Telecom Tools. Applications.

A global provider of cloud-hosted automation tools and applications to telecoms. Our aim is to bring the web philosophy to telecom operations and services.

SwitchPoint tools automate back-office workflows in areas such as migration and provisioning. Telecoms can utilize our tools without worrying about hosting, maintenance, security, and upfront costs.

SwitchPoint also combines web and telecom technologies to create new consumer applications. Telecoms can rapidly provide new services to different market segments at a much lower go-to-market cost.

migrate

SwitchPoint offers automation tools for provisioning data migration. Our tools have an intuitive user interface and can be quickly customized to your specific workflow.

Most migrations are seen as complex and costly projects. Our tools drastically reduce risk, time, and expense. The tool’s modular build allows workflow and feature changes without affecting other areas. It includes an audit module that does real-time error checking.

Key migration tools:

Exodus is a migration suite that moves provisioning data for a range of scenarios in the core telecom network. One such area is the migration of subscriber and Centrex data on the switch (TDM to TDM, TDM to VoIP, and VoIP to VoIP). Use Exodus for the entire migration, or only for planning and script generation.

Custom tool for your migration. We realize that sometimes our available tools may not be what you need for your workflow. Please contact us to see if we can create a custom tool for you. We are proud of our rapid tool development abilities.

operate

SwitchPoint offers automated tools in the areas of number portability and provisioning (telecom core and IP phone-sets). All the tools have intuitive User Interfaces that present only situationally relevant steps. They also include an audit module that does real-time error checking.

Manually provisioning communications assets is expensive and resource demanding. It also reduces your ability to scale to market demand. Our tools can be quickly customized to your specific workflow.

ANP is a tool that updates the NPAC database (LRN, etc.). ANP is predominantly used when telecoms introduce new area codes in an existing market. The solution helps to seamlessly change existing subscriber phone numbers without any disruptions in service.

Maestro is a tool for provisioning the telecom core. One such area is Centrex provisioning (customer groups, translations, features, domain set-up) and subscriber set-up. Maestro automatically provisions different network elements in sequence.

Auto-prov is an IP phone-set provisioning tool. The IP phone set is configured in a plug-n-play manner. Service Providers, Distributors, and Customer Administrators can access a portal to input information and change features.

Custom tool for operations. We realize that sometimes our available tools may not be what you need for your workflow. Please contact us to see if we can create a custom tool for you. We are proud of our rapid tool development abilities.

create

The swift adoption of substitute communications services (e.g. OTT apps) highlights a change in how the market consumes these products. Telecoms can no longer rely on the standard product offering. New telecom services need to match how a market segment operates.

SwitchPoint will work with your service development teams to rapidly prototype, test, and go to market with solutions. We combine our passion for web technologies (APIs, WebRTC, IoT) with a deep knowledge of telecommunications to create applications.

Here are a few examples:

WebRTC - Browser Communicator

Use a web-browser on any device to communicate. Access your contacts, call (voice, video), or message (IM). If your friend does not have a phone number, send her a link to connect via voice or video. Utilizes Telecom Provider’s network (WebRTC to PSTN)

Portals - Customer Self-service

Administrator can Move, Add, Change, or Delete select services (MACD). End-user can change certain options on her account and desk-phone. Changes to telco service plans can quickly be reflected on the portals.

WebRTC - Customer Co-browsing

Co-browse, text, and talk with your customer if they have issues while using your website. A client clicks the help button on your site and your customer service agent can see the customer’s view. Add a few lines of code on your website to enable

Desk phone as a security device

Monitor your workspace when you are not there. Initiate a video-call from your Polycom desk-phone to your mobile. See and talk with somebody who maybe around your desk. Can be used as a remote receptionist in hotels and retail

Other ideas that have become applications:

A hospital patient who can call without touching the phone set in the room

Transfer a call from your desk-phone to a mobile by just touching the two together

Don’t know the number? Use a photo taken at that place (on your mobile) to make the call

Contact us if your organization is interested in creating an application

CANADA

5700 Yonge Street, Suite 200

Toronto, Ontario M2N 4K2

+1-647-955-2111

sales@switchpt.com

USA

1135 Kildaire Farm Rd, Suite 200

Cary, North Carolina, 27511

+1-919-386-9689

sales@switchpt.com